Privacy policy
Privacy Policy
At Elou Ceramics, your privacy is important. This Privacy Policy explains what personal information is collected when you visit my website, place an order, or get in touch, and how that information is used and protected.
What information I collect
Depending on how you interact with Elou Ceramics, I may collect:
- Your name
- Email address
- Phone number
- Billing and delivery addresses
- Order and payment details
- Products you’ve purchased or added to your cart
- Messages or enquiries you send me
- Information about how you use my website, including your browser, device and IP address
- Marketing preferences if you’ve signed up to receive emails
Payments are securely processed through Shopify and its payment providers. I do not store your full credit or debit card details.
How I collect your information
Information is collected when you:
- Place an order
- Contact me through the website or email
- Join my mailing list
- Request a custom order
- Arrange local pickup
- Browse my website
Some information is collected automatically through cookies and similar technologies used by Shopify.
How your information is used
Your information is used to:
- Process and dispatch your order
- Contact you about your purchase
- Arrange shipping or local pickup
- Respond to your enquiries
- Create custom orders
- Improve my website and customer experience
- Meet legal and tax obligations
- Send occasional marketing emails if you’ve chosen to receive them
You can unsubscribe from marketing emails at any time using the link in the email.
Sharing your information
Your information is only shared where necessary to operate my business.
This may include:
- Shopify
- Payment providers
- Australia Post and other delivery services
- Email and website service providers
- Professional advisers such as accountants
- Government authorities where required by law
I never sell your personal information.
Cookies
Like most websites, Elou Ceramics uses cookies to help the website function properly, remember your preferences, improve your shopping experience and understand how visitors use the site.
You can choose to disable cookies through your web browser, although some parts of the website may not work as intended.
Protecting your information
Reasonable steps are taken to keep your information secure and protected from unauthorised access, misuse or disclosure.
While every effort is made to protect your information, no online system can be guaranteed to be completely secure.
Accessing or updating your information
If you’d like to access, update or correct any personal information I hold about you, please get in touch using the contact details below.
Third-party links
My website may include links to other websites or social media platforms. Once you leave the Elou Ceramics website, I am not responsible for the privacy practices of those third-party websites.
Changes to this Privacy Policy
This Privacy Policy may be updated from time to time to reflect changes to the business, website or legal requirements.
The latest version will always be available on this page.
Contact
If you have any questions about this Privacy Policy or how your personal information is handled, please contact us here
Last updated: July 2026